Refunds
If Padrail is not for you, you get your money back.
Last updated
The short version
Email support@padrail.com within 14 days of buying Padrail and we refund the full amount you paid. No questions asked, and no need to explain.
How to ask
Write from the email address you bought with, so we can find the order. The order number from your receipt helps if you have it, but it is not required.
Refunds are issued by us from Polar, the merchant of record that took your payment. Polar's customer portal has no refund button, which is why the way to ask is an email.
What happens next
The refund goes back to the card or account you paid with. How long it takes to show up depends on your bank.
Your licence key stops working, and Padrail stops on the Macs it was activated on the next time it checks the key. Delete the app whenever you like.
Please email us before opening a dispute with your bank. A refund from us is quicker for you.
After 14 days
Write to us anyway if something is wrong with Padrail. The 14 days are our promise, not a limit on your rights: the consumer law where you live may give you more, and nothing here takes that away.
Through Setapp
If you use Padrail through Setapp, it is part of your Setapp membership and you did not buy it from us. Refunds for a membership are Setapp's, under Setapp's terms.