Licence terms

What you are buying

A licence key for Padrail, the Mac app. The key unlocks Padrail and every future version of it at no extra cost. After activation Padrail works offline for as long as you like; it checks the key with Polar only while your Mac is online, and at most once a day (once an hour after Polar refused it, so a refusal that was a mistake clears on its own).

One key activates up to 3 Macs at a time. To move it to another Mac, deactivate it on Padrail's Licence page, or free a slot in Polar's customer portal, where you sign in with the email address you bought with. The key is for you, or for the organisation that bought it; please do not publish or resell it.

Home and work

Use Padrail at home, at work, or both. There is no separate business licence: a key bought by a company can be used on any 3 of its Macs at a time, by whoever uses them. A team with more Macs needs one key for every 3.

Who you are buying from

Padrail is an independent software project, not a company with a support desk. support@padrail.com reaches the person who writes the app, and that is who answers a refund request.

The sale itself is made by Polar (Polar Software, Inc.), as merchant of record. Polar is the legal seller and the party that collects and remits VAT or sales tax, under Polar's buyer terms. What this page gives you is the licence to use the app.

If you use Padrail through Setapp

The Setapp edition comes with your Setapp membership. There is no licence key and no purchase from us: Setapp sells the membership, bills you for it and handles refunds under its own terms. So the parts of this page about the key, the 3 Mac limit, Polar and our 14 day refund do not apply to it. Setapp also delivers the updates.

Everything else here applies to the Setapp edition too: what Padrail does not promise, ending it, and the governing law.

Free updates

Every future version of Padrail is included in the price, with no renewal and no subscription. This is a promise about price, not about timing: we do not commit to a release schedule.

In the version bought from this site, updates come from padrail.com. Padrail asks before it checks for them on its own, and you can always check by hand from the menu.

Payment and refunds

Padrail costs $29, paid once. If it is not for you, email support@padrail.com from the address you bought with, within 14 days of the purchase, and we refund the full amount through Polar. No questions asked. Refunds are issued from our side, not from a button in Polar's customer portal, which is why the instruction is to email us. The refunds page has the details.

Once a refund goes through, the key stops working, and Padrail stops on the Macs it was activated on the next time it checks the key.

A purchase uses one discount. Launch pricing and discount codes do not stack, and a discount does not apply to an order that was already paid.

What Padrail does not promise

Padrail reads the trackpad, sets display and keyboard brightness and runs some corner actions through parts of macOS that Apple does not document for apps. A macOS update can change them and break a feature until Padrail is updated. We fix that as quickly as we can, but we cannot promise a date.

Padrail is provided as it is, without warranties of any kind, to the extent the law where you live allows that. Nothing here takes away the statutory rights a consumer has, including your right to a working product.

Ending it

You can stop using Padrail at any time and delete it. We can end a licence if it is being resold, published, or used to get around the 3 Mac limit; if we do, we refund the unused portion unless the key was obtained fraudulently.

Changes and contact

These terms are governed by the laws of India, and a dispute that email cannot settle belongs to the courts there. If you are buying as a consumer, the consumer protection law where you live still applies in full: nothing on this page takes away a right that law gives you, including your right to a working product and to whatever refund or repair it guarantees.

If these terms change, the date at the top changes with them, and a change never applies to a purchase already made. Questions: support@padrail.com.